Compliment time
Terrific story on the year's anniversary of the Monroe City tornado.
Plus a very nice piece on dealing with epilepsy.
Although this article in the latest Columbia Journalism Review makes me pause and try to remember......
Blessing Hospital is the largest employer in Quincy. When is the last time that any of the local news media published anything critical about it.....not in the sense of "criticizing," but simply in the sense of "close, objective examination"? The local media, and especially the H-W, do a great job of service reporting in the field of health, but I'm not sure whether anybody is reporting about the institutional structure and impact of local health organizations.
Plus a very nice piece on dealing with epilepsy.
Although this article in the latest Columbia Journalism Review makes me pause and try to remember......
Blessing Hospital is the largest employer in Quincy. When is the last time that any of the local news media published anything critical about it.....not in the sense of "criticizing," but simply in the sense of "close, objective examination"? The local media, and especially the H-W, do a great job of service reporting in the field of health, but I'm not sure whether anybody is reporting about the institutional structure and impact of local health organizations.
posted by Allthenewsthatfits at 6:13 AM
3 Comments:
The Whig Would NEVER tackle anything like "investigative reporting" in the local health care industry....too many good friends too piss off. Health care in our community has placed their emphasis on the money, not the patient. I get to see close up how some of the best hospitals in the country run, and believe me, Blessing is not one of them. It's about SERVICE, not MONEY!
Given the nasty way the Blessing financial office treats the customers (EVERYONE is a lazy slob trying to cheat the hospital), I have to agree with 4:59.
I borrowed a sizable sum to get those vultures off my back, even though I'd been paying $35 a month regularly for two years. That wasn't enough. They demanded a full financial accounting so THEY could tell ME how much to pay them. I refused to give them such accounting, telling them only that (at that time) I was living on less than $650 a month. They wanted $300 a month until it was paid off. I told them no, since I couldn't live on $350 a month.
Anyway we went back and forth and they threatened to take me to court. I said "go ahead, I've been making regular payments and there's not a judge in the county who is going to see that and claim that you guys are in the right."
Then I went to my bank who kindly loaned me the money, and were willing to take $50 a month (taken directly from my account).
I'm not saying they don't deserve to be paid, and that they don't have deadbeats, but seems to me you START from the position that your customers are NOT deadbeats, and that a truly stellar customer service outfit would even treat the deadbeats with more respect and compassion than Blessing treats anyone who owes them money.
Ah well. What can you do?
I think Blessing ought to provide phones to the employees who work in the accounts receivable department and teach them how to use them. They turn an account over to collection which easily costs them 35% of the amount due without even making a single phone call to the client. Since it is about the money, one would think they would try and keep more of it to themselves.
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